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Privacy Policy

Effective date: 18/07/2026

This Privacy Notice explains how UniXtra, referred to as “we”, “us”, or “our”, collects, uses, shares, and protects your personal data when you use our website, purchase our products, or otherwise interact with us.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this Privacy Notice or how we process your personal data, please contact us:

  • Email:info@unixtra.co.uk
  • Support:support@unixtra.co.uk

1. Information We Collect

We may collect the following categories of personal data.

Identity and Contact Data

This may include:

  • Your name
  • Email address
  • Telephone number
  • Delivery address
  • Billing address, where applicable
  • Any information you provide when contacting us

Order Information

This may include information relating to your purchases, such as:

  • Products ordered
  • Order history
  • Delivery information
  • Communications regarding your order
  • Returns
  • Refunds
  • Replacements
  • Bank transfer payment references, where applicable

Usage Data

This may include information about how you use our website, such as:

  • Pages visited
  • Actions taken
  • Referral sources
  • Approximate location based on your IP address

Device and Technical Data

This may include:

  • Your IP address
  • Browser type and version
  • Operating system
  • Device type
  • Similar technical information

Cookies and Similar Technologies

This may include:

  • Cookie identifiers
  • Local storage values
  • Session information

Please see our Cookie Policy for further information.

We do not collect payment card details through our website. Where payments are made by bank transfer or through other payment methods made available in the future, we only process the information necessary to verify, administer, and fulfil your order.

We do not normally collect special category personal data, such as health information, unless you voluntarily provide it for a specific reason.

2. How We Use Your Personal Data

We may use your personal data to:

  • Operate and maintain our website.
  • Process, fulfil, and deliver your product orders.
  • Communicate with you regarding your orders.
  • Process returns, refunds, replacements, and customer support requests.
  • Respond to enquiries and other communications.
  • Send important service-related communications.
  • Improve our website, products, and customer experience.
  • Analyse website performance.
  • Maintain website security and prevent fraud.
  • Comply with legal obligations.
  • Enforce our Terms & Conditions and other policies.

3. Our Legal Basis for Processing

We only process personal data where we have a lawful basis under UK GDPR.

These lawful bases may include:

  • Consent: For example, where consent is required for non-essential cookies.
  • Performance of a Contract: To process, fulfil, and deliver your orders.
  • Legal Obligation: Where processing is required by law.
  • Legitimate Interests: Such as improving our website, preventing fraud, and protecting our business, provided these interests do not override your rights and freedoms.

4. Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Keep our website functioning properly.
  • Remember your preferences.
  • Improve website performance.
  • Understand how visitors use our website.
  • Enhance your browsing experience.

You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

Please read our Cookie Policy for further information.

5. Sharing Your Personal Data

We may share your personal data with trusted third parties where necessary, including:

  • Website hosting providers
  • Delivery providers for fulfilling and delivering orders
  • Website analytics providers
  • Customer support and email service providers
  • Professional advisers, such as legal or accounting advisers
  • Authorities, regulators, or law enforcement where required by law
  • Parties involved in a merger, acquisition, or business transfer

We only share the information necessary for the relevant purpose and require third parties to protect your personal data appropriately.

6. International Transfers

Where personal data is transferred outside the United Kingdom and, where applicable, the European Economic Area, we ensure that appropriate safeguards are in place.

These safeguards may include:

  • Standard Contractual Clauses
  • Adequacy regulations
  • Other lawful international transfer mechanisms

7. Data Retention

We retain personal data only for as long as necessary to:

  • Process and fulfil your orders.
  • Manage returns, refunds, and customer support.
  • Provide our products and services.
  • Meet legal and regulatory obligations.
  • Resolve disputes.
  • Enforce our agreements.

When personal data is no longer required, we securely delete or anonymise it.

8. Your Rights

Subject to applicable law, you may have the right to:

  • Access your personal data.
  • Correct inaccurate or incomplete personal data.
  • Request the deletion of your personal data.
  • Restrict or object to certain processing.
  • Request the portability of your personal data, where applicable.
  • Withdraw consent at any time where processing relies on consent.
  • Lodge a complaint with the Information Commissioner’s Office.

To exercise your rights, please contact us:

  • Email:info@unixtra.co.uk
  • Support:support@unixtra.co.uk

We may ask you to verify your identity before responding to your request.

9. Security

We implement appropriate technical and organisational measures designed to protect personal data against:

  • Unauthorised access
  • Disclosure
  • Alteration
  • Misuse
  • Accidental loss

While we take reasonable steps to protect personal data, no method of internet transmission or electronic storage is completely secure. We therefore cannot guarantee absolute security.

10. Children’s Privacy

Our website is not intended for individuals under the age of 16.

We do not knowingly collect personal data from children. If you believe that a child has provided personal data to us, please contact us. We will take appropriate steps to remove the information where required.

11. Links to Other Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to read their privacy policies before providing any personal data.

12. Changes to This Privacy Notice

We may update this Privacy Notice from time to time.

Any changes will be published on this page together with the updated effective date.

Continued use of our website after changes take effect constitutes acceptance of the updated Privacy Notice where permitted by law.

13. Contact Us

If you have any questions about this Privacy Notice or how we process your personal data, please contact us.

UniXtra

Email:
info@unixtra.co.uk

Support:
support@unixtra.co.uk

Registered Office:
99 Blackwall Way
London
E14 9QU
United Kingdom

Privacy Policy | UniXtra