UniXtra Logo

Terms and Conditions

Effective date: 18/07/2026

Welcome to the UniXtra website. These Terms & Conditions govern your use of our website and the purchase of products from UniXtra. By accessing our website or placing an order, you agree to these Terms & Conditions. If you do not agree with any part of these Terms, please do not use our website.

1. About Us

This website is operated by UNIXTRA LTD, a company registered in England and Wales.

Registered Office
99 Blackwall Way
London, England, E14 9QU

Customer Support

Email

  • info@unixtra.co.uk
  • support@unixtra.co.uk

Telephone

  • +44 777 441 6888
  • +44 7348 318323
  • +44 7557 073746

Throughout these Terms & Conditions, "UniXtra", "we", "our", and "us" refer to UNIXTRA LTD.

2. Use of Our Website

By using our website, you confirm that:

  • You are legally capable of entering into a binding contract.
  • All information you provide is accurate and complete.
  • You will not use our website for any unlawful or fraudulent purpose.
  • You will not interfere with the operation or security of the website or attempt to gain unauthorised access to any part of it.

We reserve the right to suspend or restrict access to our website where necessary.

3. Products

UniXtra offers a range of physical products for purchase through its website. The products available at any given time are those displayed on our website.

We make every reasonable effort to ensure product descriptions, specifications, and images are accurate. However:

  • Product images are for illustrative purposes only.
  • Colours may vary depending on your screen or device.
  • Manufacturers may occasionally change packaging or product appearance without notice.
  • Minor differences that do not affect product function or quality do not constitute a defect.

All products are subject to availability.

4. Pricing

  • All prices are displayed in Pound Sterling (£).
  • Unless otherwise stated, prices include any applicable taxes.
  • Delivery charges, where applicable, are calculated and displayed during checkout before payment.
  • If a genuine pricing error is discovered before dispatch, we reserve the right to correct it. You will be given the option to confirm or cancel your order.

5. Orders

Placing an order constitutes an offer to purchase our products.

Your order is accepted only when we confirm it by email or dispatch your goods.

We reserve the right to refuse or cancel an order where:

  • Products are unavailable.
  • Payment cannot be verified.
  • Incorrect pricing or product information has been displayed.
  • Fraudulent or suspicious activity is suspected.
  • We are otherwise unable to fulfil the order.

6. Payment

  • Available payment methods are displayed during checkout.
  • Orders will only be processed after payment has been successfully received and verified.

7. Delivery

  • Delivery areas are displayed on our website and during checkout.
  • Delivery services are selected by UniXtra or offered during checkout.
  • Delivery times are estimates only and may be affected by circumstances beyond our reasonable control.
  • Customers are responsible for providing accurate delivery information. We are not responsible for delays or failed deliveries caused by incorrect information.
  • If a parcel is confirmed as lost or undeliverable, customers may choose either:
    • A replacement, or
    • A full refund.

8. Order Cancellation

  • Orders may be cancelled before dispatch.
  • To request cancellation, contact support@unixtra.co.uk as soon as possible.
  • If an order has entered the fulfilment process, cancellation may no longer be possible.
  • Once dispatched, orders cannot be cancelled and will instead be covered by our Returns & Refunds Policy.

9. Returns & Refunds

Our Returns & Refunds Policy forms part of these Terms & Conditions.

Please refer to the policy for information regarding:

  • Change of mind returns
  • Faulty or damaged products
  • Refund eligibility
  • Statutory cancellation rights

10. Customer Reviews

Customers may leave reviews through any review platform made available by UniXtra.

We do not edit or influence independent reviews but reserve the right to report reviews that are fraudulent, abusive, unlawful, or otherwise breach the relevant platform's terms.

11. Intellectual Property

All intellectual property relating to this website is owned by or licensed to UniXtra, including but not limited to:

  • UniXtra name
  • Logos
  • Branding
  • Website design
  • Graphics
  • Product photography
  • Text
  • Documents
  • Digital content

No content may be copied, reproduced, distributed, modified, or used for commercial purposes without our prior written permission.

12. Limitation of Liability

Nothing in these Terms excludes or limits liability where such limitation would be unlawful.

To the fullest extent permitted by law, UniXtra shall not be liable for:

  • Indirect or consequential loss
  • Loss of profit
  • Loss of business opportunity
  • Loss of data

Our total liability relating to any order shall not exceed the amount paid for the relevant products.

Nothing in these Terms affects your statutory consumer rights.

13. Privacy

Your personal information is processed in accordance with our Privacy Policy.

Please refer to our Privacy Policy for details on how we collect, use, and protect your personal data.

14. Changes to These Terms

We may update these Terms & Conditions at any time.

Any changes take effect immediately upon publication on this website. Continued use of the website constitutes acceptance of the updated Terms.

15. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact Us

If you have any questions about these Terms & Conditions, please contact us.

Email

  • info@unixtra.co.uk
  • support@unixtra.co.uk

Telephone

  • +44 777 441 6888
  • +44 7348 318323
  • +44 7557 073746
Terms and Conditions | UniXtra